Flash Wireless Partners With Ozmo to Enhance Its Customer Experience

U.S.-based wireless MVNO Flash Wireless recently announced that it will be partnering with Ozmo to provide premium customer support to increase customer retention and satisfaction. Ozmo is a technology company that builds software to quickly and effectively solve the complex issues of device support. Flash Wireless operates on two of the nation’s top 4G LTE networks.

Unlike other wireless providers, Flash Wireless gives their customers total flexibility. Customers can choose their network, bring their own device and number and get an unlimited* data plan for as low as $39.99** per line. There are no annual contracts and customers can even get their wireless service for free*** through the company’s customer referral program. With all of this comes growth, which is why they have decided to partner with Ozmo.

Ozmo’s leading device support platform assists in over 25 million interactions each year across all support channels. The platform provides self-serve tools that put personalized answers front and center for mobile consumers, eliminating the need to call a contact center for thousands of device issues. When a customer issue does require escalation to an assisted channel, Ozmo’s platform is used to empower contact center agents to provide a quick and effective resolution.

We know that consumer preferences for support are changing and we are committed to providing the best customer experience. By partnering with Ozmo, Flash Wireless customers will get access to best-in-class self-serve support tools to easily troubleshoot their devices without having to call customer care. This partnership will also allow us to improve our agent performance because they will now have the extra confidence required to provide the best possible customer service.

Jim Patterson, Vice President and General Manager of Flash Wireless

“We know that consumer preferences for support are changing and we are committed to providing the best customer experience. By partnering with Ozmo, Flash Wireless customers will get access to best-in-class self-serve support tools to easily troubleshoot their devices without having to call customer care. This partnership will also allow us to improve our agent performance because they will now have the extra confidence required to provide the best possible customer service” said Jim Patterson, Vice President and General Manager of Flash Wireless.

“Ozmo is thrilled to provide access to its platform to Flash Wireless in support of its commitment to an exceptional customer experience,” said David Catalano, CEO and co-founder of Ozmo. “We believe Flash Wireless customers will benefit immediately and over time from access to the most reliable and up-to-date support answers across all channels.”

About Ozmo
Ozmo is a technology company located in Blacksburg, Virginia that creates software products to solve device support at scale. With the leading device support platform assisting over 25 million interactions each year, Ozmo believes that every support interaction is an opportunity to improve the customer experience. The Ozmo support platform is home to a library of hundreds of virtual devices and tens of thousands of answers made accessible across all channels, from self-serve to assisted. Ozmo provides contact center agents and consumers alike with consistent and accurate answers for complex device issues. To learn more about Ozmo, visit www.ozmoapp.com.

About Flash Wireless
Flash Wireless is a division of direct-selling powerhouse ACN, Inc. and provides best-in-class value and connectivity to U.S. wireless consumers. Flash Wireless operates on two highly reliable networks, the Sprint Nationwide 4G LTE Network and America’s Largest and Most Reliable Network. Flash Wireless offers customers great value on unlimited* plans with no annual service contracts. Learn more about Flash Wireless at www.flashwireless.com.

About ACN, Inc
Founded in 1993, ACN is the world’s largest direct seller of telecommunications, energy and other essential services for residential and business customers. ACN provides the services people need and use every day including Home Phone, Wireless, Energy, Television, Home Security & Automation, High Speed Internet and Technical Support. ACN operates in 25 countries with offices located throughout North America, Latin America, Europe, Asia and the Pacific. For more information on ACN’s home-based business opportunity, visit acninc.com. For information on ACN’s complete product suite in the U.S., visit myacn.com.

*Unlimited data plans allows high speed data access (up to 4G LTE speeds with compatible network and device) only up to 22GB per line. After the 22GB limit is reached, Flash Wireless may slow data to as low as 128 kbps for the remainder of your billing cycle. All usage is subject to the Flash Wireless Acceptable Use Policy and Terms and Conditions. See flashwireless.com for complete details. **Monthly price exclude taxes, surcharges, and fees. ***Customer remains responsible for payment of all applicable taxes, surcharges and fees and any charges for additional features. Terms and conditions apply. See flashwireless.com for complete details.

Source: Flash Wireless

Additional Links